An app that supports the whole patient journey
A pitch to redesign the Humanitas app around the patient journey, so it supports people through their care and keeps them close to their doctors.
Problem
Today the Humanitas app really does one thing: it books a visit. Once the appointment is set, the patient is left on their own. There is no support through the patient journey, which is exactly where people need guidance and a way to stay close to their care team.
Activities
- Ran the research and UX groundwork
- Built the patient journey map
- Wireframed the key flows
- Designed the UI
- Made an interactive prototype with Claude for the pitch
Solution
We proposed an app built around the person using it. From sign up, the patient shares details that are genuinely useful to the doctors who will follow them. Once a care path begins, they always have a Next best action suggested by the care team, so they are never unsure what comes next. A built in chat sends reminders and tips, and when a request needs real expertise and a human touch, it passes the patient to their reference doctor.
OTHER WORKS
